1. Information We Collect
When you use Checkmate ("the Service"), we collect the information you provide directly:
- Your name and phone number, used to create your account and place accountability calls
- Your timezone and preferred call schedule
- The goals you set and the daily or weekly progress you log
- Recordings and transcripts of your accountability calls, and the summaries made from them
- Files you attach to a goal before a call. We keep a short written summary of each file, not the file itself
- How you use the app and website, such as which screens you open, so we can improve them
Every call is recorded and transcribed. By scheduling calls, you agree to them being recorded and transcribed as described in this policy.
2. How We Use Your Information
- To place scheduled accountability calls and send reminders you have enabled
- To verify your identity via SMS one-time codes when signing in
- To generate call summaries and track your progress and streaks
- To check call quality, such as audio problems and response delays, and improve the calls
- To operate, maintain, and improve the Service
We do not sell your personal information to third parties.
3. Service Providers
We rely on third-party providers to operate parts of the Service. These providers process your information only as needed to provide their functionality:
- Telephony and SMS verification providers, to place calls and deliver sign-in codes
- AI voice and language-model providers, to conduct and transcribe calls, generate summaries, and summarize files you attach
- Email delivery providers, to send call summaries, reminders, and account emails
- A payment provider, to process subscriptions and instant call credit purchases
- Analytics providers, to understand how the app and website are used
- Hosting and infrastructure providers, to run the Service and store data
4. Data Retention
We retain your account information, goals, logged progress, and call summaries while your account is active. If you delete a goal, its logged progress and call summaries are deleted.
Call recordings and full transcripts are kept for 30 days after each call, then deleted, including the copies held by our voice-call provider. What stays with your account is the call summary and the call's date, length, and quality measurements, such as response delays, which contain no words from the call. If you delete a goal or your account, the recordings and transcripts of its calls are deleted within a few days.
You can delete your account at any time from Settings, in the app or on the website. This permanently deletes your account, goals, logged progress, call summaries, recordings, and transcripts, and ends any subscription. So that the free trial and welcome call can't be claimed again by deleting and re-registering, we keep a one-way, keyed hash of your phone number (not the number itself) along with the dates you used them. Our payment provider keeps its own billing records as the law requires.
5. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and token-based authentication. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of non-essential communications, such as motivational emails
7. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy or your data, contact us at hi@getcheckmate.co. See also our Terms of Service.